RETURN & EXCHANGE POLICY
ramybrooknewyork.com
1. RETURN WINDOW
✓ 30 days from delivery date
✓ Items must be:
- Unworn/unwashed
- With original tags attached
- In original packaging
2. NON-RETURNABLE ITEMS
× Final sale items (marked at checkout)
× Monogrammed/personalized pieces
× Face masks & undergarments
3. HOW TO RETURN
Easy 3-Step Process:
- Log in to your account
- Generate prepaid return label
- Drop at any UPS location
4. REFUND TIMELINE
- Processing: 5-7 business days after receipt
- Original payment method: 3-10 business days
- Store credit: Immediate (+10% bonus credit)
5. RETURN COSTS
• U.S. returns: Free (prepaid label)
• International returns: Customer pays shipping
• Restocking fee: $7.95 for non-defective returns
6. EXCHANGES
We recommend:
- Returning original item
- Placing new order
Size availability not guaranteed
7. DAMAGED/INCORRECT ITEMS
Report within 48 hours with:
✓ Photos of damaged product
✓ Packaging images
✓ Order number
8. HOLIDAY EXCEPTIONS
Nov 15 – Dec 31 purchases:
- Extended returns until Jan 31
- Free return shipping