FREQUENTLY ASKED QUESTIONS
ramybrooknewyork.com
ORDERS & SHIPPING
Q: When will my order ship?
A: Most orders ship within 1-2 business days. Made-to-order items require 5-7 additional days.
Q: Do you offer international shipping?
A: Yes! We ship to 50+ countries with duties calculated at checkout.
Q: Can I change my shipping address?
A: Only if your order hasn’t shipped. Contact us immediately through your account.
RETURNS & EXCHANGES
Q: What’s your return policy?
A: 30 days for unworn items with tags. Final sale items cannot be returned.
Q: How do I start a return?
A: Log into your account and select “Request Return” under Order History.
Q: Who pays for return shipping?
A: Free returns for U.S. customers. International returns are at your expense.
SIZING & FIT
Q: Are your sizes true to size?
A: Most styles run true-to-size. Check individual product pages for specific fit notes.
Q: What if my item doesn’t fit?
A: We recommend ordering multiple sizes – return what doesn’t fit for free (U.S. only).
Q: Do you offer alterations?
A: We don’t currently offer alteration services.
PRODUCT CARE
Q: How should I wash my Ramy Brook item?
A: Always follow the care label. Most pieces require:
✓ Cold water wash
✓ Lay flat to dry
✓ Low iron if needed
Q: Do you sell replacement buttons?
A: Yes! Email us with your order number for button requests.
Q: Why did my color fade?
A: Natural dyes may fade over time. Wash separately in cold water to maintain vibrancy.
PAYMENTS & PROMOS
Q: What payment methods do you accept?
A: All major credit cards, PayPal, Apple Pay, and Shop Pay.
Q: Where’s my promo code discount?
A: Discounts apply at checkout. Contact us if issues arise.
Q: Can I use multiple promo codes?
A: No, only one promo code per order.
ACCOUNT HELP
Q: How do I reset my password?
A: Use the “Forgot Password” link on the login page.
Q: Can I merge accounts?
A: For security reasons, we can’t merge accounts.
Q: How do I update my email preferences?
A: Manage subscriptions in your Account Settings.